The owner of the online store kriandkri.ee (hereinafter online store) is Kri & Kri OÜ (registry code 14356344), located at Kadri tee 1, Viimsi parish.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.
The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed.
Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. o finalise the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to seven working days.
Delivery
Goods are delivered to the following countries: Estonia, Latvia, Lithuania.
The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
In Estonia, parcels will normally arrive at the location specified by the buyer within 2-7 working days of entry into force of the sales contract. Outside Estonia, goods are usually delivered within 3-10 calendar days.
In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.
If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Direct marketing and processing of personal data
You can read about direct marketing and personal data processing here: https://kriandkri.ee/en/processing-of-personal-data/ .
Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@kriandkri.ee or call 556 116 27.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform .