Right of withdrawal
- After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.
- The right of withdrawal does not apply if the buyer is a legal person.
- To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
- If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
- In order to return the goods, the buyer should submit a withdrawal application whose form can be accessed at the end of the current page (below) and send it via e-mail no later than 14 days of receiving the goods.
- The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).
- The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.
- Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
- The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.
- If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery.
- The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Right to file a complaint
- The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the buyer. Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this.
- In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an e-mail to info@kriandkri.ee or by calling 556 116 27.
- The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
- If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
- The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.